Water Companies are required to offer help to customers on low incomes who have 3 or more children, or if a member of the household needs to use more water because of a medical condition.Your company will advise you how to apply for the Watersure Scheme (a vulnerable household charge). You will need to provide evidence that you are receiving a means-tested benefit and details about your family.
If accepted on the scheme, your annual bills will be a maximum of the average bill for households in your area. Few customers are aware of the scheme so if you think this applies to you, ask the company for advice. Yorkshire Water's application form is available for you to download from our Downloads page, use it as a tool to assess how a easy the application may be. (Yorkshire Water' s scheme charges are set at £154 for water and £177 for sewerage charges for the period 1 April 2009 to 31 March 2010).
Also, OFWAT figures estimate that most households will save between 5% & 10% on the annual water charges by having a water meter installed, and the water companies are obliged to install meters free of charge upon request.
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